Remote Assist

Live Technical Support (By Appointment Only)

HELP IS ON THE WAY!

Our Remote Assist technology (TeamViewer) allows us to efficiently resolve technical issues by using software that allows us to see your computer screen remotely and control your mouse. The software is safe and easy to download. 

NOTE: This premium support service is made available by APPOINTMENT ONLY. You must be invited via email by a Help Desk support representative before attempting to install the required software below. Please note that we do not provide this service “on demand."

Step 1

Install Software

When you click the "Install TeamViewer" button below, you will see a pop-up dialogue box (shown at right). Select “RUN.” If necessary, select “RUN” again a second time if prompted. If you have anti-virus software on your computer, please be sure to allow this program as a “safe application” or temporarily disable your anti-virus program during the remote assist session.

NOTE:  If you are using Mozilla Firefox browser, you will need to download the file to your desktop and then manually run the file from there. 

Install TeamViewer

Step 2

Submit ID/Password

After running the software, you will see a pop-up window with your ID and password (as shown at right). Your support representative will request this information from you in order to connect to  your computer. Please reply to your open support ticket or email these credentials to [email protected]

Step 3

Keep TeamViewer Running & Hands Off

Please keep the program running until the support rep is connected to your computer and throughout the duration of the remote assist session. You will see your mouse moving at the direction of the support representative. Avoid taking control of your mouse while the support representative is assisting you as this will impede their efforts. Sit back and let our team do what they do best. There is a chat box within the application as an alternate way to communicate live. 

Step 4

Close the Application When Done

When your remote assist session is completed, you can close the program and it will terminate the ability to control your computer indefinitely until such time as you reinitiate a new session. 

Still Need Help?

Create a Support Case

Initiate contact with the TAS Help Desk team by creating a new support case by emailing [email protected]. We look forward to helping you resolve your issue soon. 

RISK DISCLOSURE STATEMENT:  There is a risk of loss in trading stocks, ETFs, commodity futures, derivatives, options, Forex and cryptocurrencies. This risk can be substantial and therefore investors should carefully consider their financial suitability prior to trading. Past performance is not indicative of future performance. The software, strategies, chatrooms, websites and any associated websites or digital venues are for educational purposes only and should not be construed as an express or implied promise or guarantee that you will profit or that losses may be limited in any manner whatsoever. Users of the information accept sole responsibility for the outcomes of their deployment and hold Candid Commodities, LLC and any associated companies, agents, management, owners and customers harmless without reservation. Please trade responsibly. 

TESTIMONIALS DISCLOSURE:  Any testimonials about the products and services appearing on this or any affiliated websites, digital venues, social media, print media or in person may not be representative of other customers and is not a guarantee of future performance or success. The testimonials represent a moment in time and customer satisfaction levels are subject to change without notice. The experiences shared are not typical of what you can expect to achieve and the claims have not been verified. Your results may differ materially from those expressed due to a number of factors. We do not track the typical results of our current or past customers. As a provider of educational information, we do not have access to the personal trading accounts or brokerage statements of our customers.  

COMMODITY FUTURES TRADING COMMISSION (CFTC) RULE 4.41:  HYPOTHETICAL AND SIMULATED TRADING PERFORMANCE RESULTS HAVE CERTAIN INHERENT LIMITATIONS, SOME OF WHICH ARE DESCRIBED HEREIN. NO REPRESENTATION IS BEING MADE THAT ANY ACCOUNT WILL OR IS LIKELY TO ACHIEVE PROFITS OR LOSSES SIMILAR TO THOSE SHOWN. IN FACT, THERE ARE FREQUENTLY SHARP DIFFERENCES BETWEEN HYPOTHETICAL OR SIMULATED PERFORMANCE RESULTS AND THE ACTUAL RESULTS SUBSEQUENTLY ACHIEVED BY ANY PARTICULAR TRADING PROGRAM. ONE OF THE LIMITATIONS OF HYPOTHETICAL PERFORMANCE RESULTS IS THAT THEY ARE GENERALLY PREPARED WITH THE BENEFIT OF HINDSIGHT. IN ADDITION, HYPOTHETICAL TRADING DOES NOT INVOLVE FINANCIAL RISK, AND NO HYPOTHETICAL TRADING RECORD CAN COMPLETELY ACCOUNT FOR THE IMPACT OF FINANCIAL RISK IN ACTUAL TRADING. FOR EXAMPLE, THE ABILITY TO WITHSTAND LOSSES OR ADHERE TO A PARTICULAR TRADING PROGRAM IN SPITE OF TRADING LOSSES ARE MATERIAL POINTS WHICH CAN ALSO ADVERSELY AFFECT ACTUAL TRADING RESULTS. BECAUSE THESE TRADES HAVE NOT ACTUALLY BEEN EXECUTED, THE HYPOTHETICAL RESULTS MAY HAVE UNDER-OR-OVER-COMPENSATED FOR THE IMPACT, IF ANY, OF CERTAIN MARKET FACTORS SUCH AS LACK OF LIQUIDITY. THERE ARE NUMEROUS OTHER FACTORS RELATED TO THE MARKETS IN GENERAL OR TO THE IMPLEMENTATION OF ANY SPECIFIC TRADING PROGRAM WHICH CANNOT BE FULLY ACCOUNTED FOR IN SIMULATED TRADING OR IN THE PREPARATION OF HYPOTHETICAL PERFORMANCE RESULTS AND ALL OF WHICH CAN ADVERSELY AFFECT ACTUAL TRADING RESULTS.

ALL SUBSCRIPTIONS ARE AUTOMATIC AND RECURRING IN NATURE. There are no refunds or prorated return of fees on paid subscriptions. To cancel, members are required to notify the Help Desk a minimum of 3 days in advance of the automatic recurring billing date by emailing [email protected]  

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